Winnipeg Cancellation Policy
If you need to cancel or make any changes to your appointment, please contact the salon directly at 204-500-2212, at least 48 hours before your appointment time. If the appointment is cancelled with less than 48 hours notice or if it is no-showed, 100% of the service fee will be charged to the credit card on file. If the charge does not go through, or if we do not have your credit card on file, the fee will be added to your next appointment. Some exceptions may apply, and under extenuating circumstances the charge may be reduced to 50% of the service fee.
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Please do not email, DM on Instagram, or text the number that sends your automated appointment reminders, to change or cancel an appointment. Only attempts to contact the salon directly at 204-500-2212 will be considered for changes or cancellations.
Credit Card on File
For all services, a valid credit card must be provided and kept on file. No deposit will be charged unless you are booking a colour or extension service. As per our cancellation policy, if an appointment is cancelled with less than 48 hours notice or is no-showed, 100% of the service cost will be charged to the card on file.
Declined Credit Card
If the credit card provided is declined when processing a deposit or fee, you will be notified immediately, and your appointment will not be confirmed until valid payment information is received. Failure to provide a valid credit card may result in the cancellation of your appointment.​
Colour and Extension Service Deposit
A $100 deposit may be required when booking a colour or extension service. You will be sent a Policies and Payment Form to fill out upon booking your appointment. Once the form has been signed, the $100 deposit will be charged to the credit card on file. When the deposit payment goes through, your appointment will be accepted and confirmed. If the credit card is declined, we will contact you for another form of payment. The deposit will be applied to the cost of the service. The deposit is refundable only if cancellation or rescheduling occurs with at least 48 hours notice. If the appointment is cancelled with less than 48 hours notice or is no-showed, 100% of the service cost less the $100 deposit, will be charged to the credit card on file.
Consultation Fee
There is a $30 fee for consultations, which will be charged at the time of the appointment. This fee is non-refundable and can be applied as a credit toward a future service booked within 60 days. If the appointment is cancelled or rescheduled with less than 48 hours notice or is no-showed, the Cancellation Policy will be enforced and 100% of the service fee will be charged to the card on file and will not apply as a credit towards a future service.​
Client Satisfaction Policy
We strive to provide exceptional service, and your satisfaction is our top priority. Please review our Client Satisfaction Policy.
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Contact Us Within 3 Days
If you are not completely satisfied with the results of your hair service, please contact your stylist, or the salon directly at 204-500-2212, within 3 days of your original appointment date. We do not offer refunds on hair services, but after a consultation we will decide if any changes can be made for no charge. We want you to love your hair and are committed to addressing any concerns promptly.
Our Commitment to Resolution
Upon receiving your inquiry, we will make every effort to schedule a consultation to assess and understand your concerns. Our team is dedicated to working with you to achieve a resolution that leaves you completely satisfied with your hair. Any changes that are to be made at no charge must be done within 10 days of your original appointment date, and with the stylist who performed the original service.
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Restrictions Apply
Please note that certain restrictions may apply based on the nature of the issue. Our commitment to resolution is subject to the feasibility of addressing the concerns raised within the scope of our services.
Failure to Contact Within 3 Days
If you do not contact your stylist, or the salon directly, within 3 days of your original appointment date, we will not be responsible for addressing or fixing any issues that may arise thereafter.
We appreciate the opportunity to address any concerns you may have.
By scheduling an appointment with Prep Hair, you acknowledge and agree to the terms outlined in our Cancellation Policy and our Client Satisfaction Policy. We encourage open communication, and our team looks forward to ensuring your experience with us exceeds your expectations.
These terms apply to in-salon hair services only.