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  • Which areas do you service?
    Our team is available to travel anywhere. A mileage fee will apply and for venues located more than 3 hours away from our salon in Winnipeg. We may request accommodation and a per diem for the stylists traveling. That way we can ensure the schedule won’t be interrupted by any unforeseen road conditions. For destination weddings outside of North America please fill out our Destination Wedding Inquiry form located HERE. We have an extensive team working across Mexico that services all of our destination weddings in South America.
  • How far in advance should I book my services?
    Booking 8 to 12 months in advance is recommended, particularly for the high season which runs from May to October.
  • What is the booking process like?
    To book your wedding services with us please begin by filling out the Wedding Inquiry form on our website located HERE. A Wedding Coordinator from our team will contact you within 24 hours to gather additional details. Once availability is confirmed and your details are received, we will prepare a reservation form outlining pricing and services. You'll then receive a contract and credit card authorization form to sign. The deposit and remaining balance is to be paid via e transfer. You can also request to pay the full balance up front.
  • How do trials work?
    We strongly encourage trials to everyone and recommend booking them about 3 months before the wedding. Trial fees are due in the salon at the time of the trial much like a regular in salon service. They are separate from the contract. Gratuity is at your own discretion.
  • What are inspo photos?
    We require hair and makeup inspiration photos sent via email prior to finalizing your booking. As well as a recent photo of yourself, clearly displaying your face, hair color, and length. Failure to submit these images before completing the reservation may impact our ability to achieve your desired style. If you have an Instagram account, we encourage you to share your profile. This helps us in preparing for your services and choosing the best stylist for you.
  • What services do you offer?
    We offer hair and makeup services both in salon and on location. Our makeup team is highly experienced in working with all skin types, colors and ages. We offer both individual or strip lashes at no additional cost as part of our makeup services. We use high-quality professional products for all of our services. If you don’t have a stylist and would like to talk to someone from our team about changing up your colour, cut or discussing extensions, we would be happy to recommend a stylist that would suit your needs best. We strongly advise incorporating hair extensions into your look for the wedding day not just for added length or volume, but also for maintaining the longevity of the style. We offer both temporary and permanent extension options. Your stylist can go over all the options with you at your trial appointment.
  • What are the minimum services required to book?
    For the majority of locations and dates, our minimum requirement is 4 services, however there are situations where we can be flexible. Each wedding requires a specific number of services per stylist. Typically, each stylist can handle 6 services. When incorporating additional stylists, our goal is for each to manage a minimum of 5 services.
  • Who will be my stylist for the wedding day?
    After reviewing your photos and inspirations, we'll match you with a stylist. You may request a certain stylist pending their availability. Stylists are assigned to your wedding 6+ months prior to the wedding date.
  • Will there be a schedule?
    A schedule will be arranged for you and your guests by your Wedding Coordinator and sent to you prior to the wedding date. As soon as you confirm services for your guests, we will create a schedule with their names and appointment time. It is crucial that all guests adhere to the schedule. In the event that a guest is late for their scheduled start time, we cannot guarantee that the stylist will be able to fulfill their service.
  • How should I prepare my hair for the day of the wedding?
    On the wedding day, guests must arrive with clean, completely dry hair. In the event that their hair is wet, they will be required to dry it before the stylist begins their service and before their start time.
  • How long does each service take?
    Each stylist dedicates 45 minutes per service for bridesmaids and guests, while each service for the bride receives a dedicated 1 hour. For intricate styles like glam waves or styling with extensions, extra time will be added.
  • What can I do to help set up?
    Sufficient tables, chairs and electrical outlets must be available for the stylists to use for their tools and products. If not provided, it is the responsibility of the bride or wedding planner to ensure this is arranged before the services begin.
  • Do I need to provide meals for my stylists?
    If our stylists are scheduled to work more than 4 hours, we will request that food and water be provided. Otherwise they will come prepared.
  • Where will we get ready?
    All services will take place in one room at your preferred getting ready location.
  • Hair Extensions
    We recommend extensions for almost every look and style, not only to add length or volume but also to enhance the longevity of the style, particularly in warm climates. I-tips, k-tips or temporary Clip-ins are ideal. If you want a downstyle, the curls and the overall shape will last longer. If you want an updo, the volume and style will end up looking more full and polished. Extensions also help minimize the natural frizz that will come from your natural hair too. Which is due to the two Our first recommendation is always permanent hair extensions because they look so
  • Do I have to sign a contract?
    Yes, a contract and credit card authorization form must be filled out to reserve your wedding date.
  • Do you charge tax?
    Yes, GST (5%) is applied to the subtotal.
  • How much is the deposit?
    The deposit amounts to 50% of the total balance and must be paid via e transfer.
  • Can I pay the final balance by credit card?
    The remaining balance must be paid via e transfer and is due three months in advance of the wedding day. We prefer to collect early payment to create a seamless, stress free wedding day for the bride. If you prefer to pay the full amount up front, that is an option too. Please request this from your wedding coordinator before you sign the contract and she'll make the necessary changes to reflect your request.
  • Do you charge extra for early start times?
    An additional fee will apply for start times earlier than 7AM.
  • Do you charge travel fees?
    Yes, we charge travels fees and they vary depending on the location. They are determined by the distance from the salon located at 173 Lilac St, to the destination and back to the salon.
  • Are there extra fees for long weekend weddings?
    An additional fee will apply to weddings held on long weekends.
  • Is the tip included?
    Yes there will be an 18% automatic gratuity added to subtotal of services.
  • How long does the consultation take?
    A typical consultation takes 15-30 minutes. This time allows your stylist to thoroughly understand your needs, explain the process, colour match your hair, and give you an accurate estimate of the cost and time required for your extensions.
  • How should I prepare my hair before the consultation?
    We recommend coming to your appointment with clean, dry hair. This will allow your stylist to accurately assess your hair’s natural texture and condition, ensuring the extensions will blend seamlessly.
  • What’s the next step after the consultation?
    Once your stylist has finalized a plan with you, they'll order the extension hair and schedule your installation appointment.
  • Do I need to bring anything to the consultation?
    If the look you are hoping to achieve is drastically different from how your hair currently looks, we recommend bringing inspiration photos to show your stylist. Your stylist will ask you want hair care products you are currently using, so it's good to have a that information in mind.
  • What happens during a hair extension consultation?
    During a consultation, your stylist will assess your natural hair and discuss your desired look. They'll go over all of the different extension options with you and advise you on what method they think will be best suited to you to ensure a seamless blend with your natural hair. Your stylist will colour match your hair with extension swatches and go over the ordering process with you. This is also the time to ask any questions you have.
  • How is the cost of hair extensions determined?
    The price of hair extensions varies based on several factors, including the type of extensions, the length, the amount of hair required, the condition of your natural hair, and the complexity of the application. During a consultation, your stylist will provide a personalized quote that reflects your unique needs.
  • Can I get a price estimate without a consultation?
    While we can provide general price ranges, a consultation is essential to give you an accurate quote. This allows us to assess your hair and tailor the extensions to your specific needs, ensuring you get the best results for your investment. We will not provide a formal quote without a consultation.
  • Are there additional costs to consider?
    Beyond the initial costs for the hair and the installation, there are a few additional costs to keep in mind: Maintenance appointments: Depending on the type of extensions, maintenance visits every 6-8 weeks are recommended. These typically range from $100 to $300. Aftercare products: We recommend specific shampoos, conditioners, treatment and styling tools to keep your extensions looking their best. These can be purchased at the salon or here. These typically range from $30 - $200. Colour matching or highlighting for blending: Your stylist may recommend that you colour or highlight your hair to ensure the extensions blend seamlessly. This typically ranges from $250 to $400.
  • Do you offer any discounts or promotions?
    We occasionally run special promotions and offer discounts for new clients, package deals, or referrals. Be sure to follow us on social media and sign up for our newsletter to stay updated on our latest offers.
  • What can I expect after the installation?
    Your stylist will provide you with detailed aftercare instructions to help maintain your new extensions, and make product recommendations based on you hair type. We recommend scheduling a follow-up appointment in 6-8 weeks for maintenance to keep your extensions looking their best.
  • How long will the installation take?
    Installation times vary depending on the type and number of extensions you’re getting. On average, you can expect to spend 2 to 4 hours in the salon. If you are also getting highlights or colour done, you can expect to spend 3-6 hours in the salon.
  • What should I bring to my appointment?
    While everything you need will be provided at the salon, it’s always a good idea to bring a few essentials: Water bottle: Installation appointments can be quite long, so you'll want to stay hydrated. We have a variety of beverages available for you at the salon, but we encourage you to bring your favourite. Snacks: We have some snack options available for you at the salon, but again we encourage you to bring something to eat if you think you might get hungry. Entertainment: Your stylist will talk you through the installation process, and have lots of info about extensions to share with you during your appointment, but if you prefer a quiet appointment and would like to read, catch up on some work, or scroll Tik Tok, make sure you bring everything you'll need. This is your time to relax and enjoy the transformation!
  • How should I prepare my hair for the installation appointment?
    We recommend arriving with clean, dry hair. Wash your hair the night before using a clarifying shampoo to remove any product buildup. Avoid using oils, or heavy styling products, as they can affect the bonding process and the longevity of your extensions.
  • What are signs that I need a maintenance appointment sooner?
    During you initial installation appointment your stylist will let you know when you will need to come back for maintenance appointment, and they will pre-book it for you if your schedule allows. But, if you notice any of the following, it might be time to schedule a move-up appointment sooner than planned: Extensions feel loose or are sliding down. You see visible gaps or spacing between your natural hair and extensions. Tangling or matting near the roots. Discomfort or tightness around the bonds.
  • What is an extension maintenance / move-up appointment?
    A move-up appointment is an essential part of keeping your hair extensions looking fresh, and keeping your natural hair healthy. Over time, as your natural hair grows, extensions will shift away from the scalp. During a move-up appointment, your stylist will move the extensions back up closer to the roots, ensuring a seamless blend and comfortable wear.
  • How often will I need to book move-up appointments?
    On average, move-up appointments are recommended every 6 to 10 weeks, depending on the type of extensions you have, the rate of your hair growth, and your at home hair care routine. Beaded Row Weft, I-Tip, Nano Link and Tape-In extensions all require regular maintenance appointments. Staying on schedule helps prolong the life of your extensions and keeps them looking their best.
  • What should I expect at the end of the extension cycle?
    When it’s time to remove or refresh your extensions entirely, your stylist will safely take them out, treat your natural hair, and discuss your next steps. Whether you’re ready for a new set or just need a break, we’re here to keep your hair healthy and beautiful.
  • Can I colour or cut my hair between maintenance appointments?
    For the best results, we recommend having any colouring, cutting, or major styling changes done with your stylist during your initial installation, or during a maintenance appointment. This ensures that your extensions will blend with your natural hair. Most chemical services cannot be performed while extensions are installed in order to preserve the integrity of the extension hair.
  • How do I care for my hair extensions at home?
    Read our step-by-step guide here.
  • Do you offer children's haircuts?
    We welcome guests aged 12 and up. The pricing for our services remains the same, regardless of age. For guests under age 12, we recommend taking them to a salon that specializes in children's haircuts, such as Hair Do Zoo.
  • What services do you offer?
    We specialize in a wide range of hair services, including haircuts, coloring, highlights, styling, and extensions. See our full service menu here. We also offer bridal and event hair & makeup services. Contact us here for more information. We do not offer any lash, brow, nail or aesthetic services.
  • How does your pricing work?
    Our pricing is based on the level of expertise and experience of our stylists. We offer a tiered pricing structure, so whether you're looking for a Master Stylist (Level 3) or a talented Junior Stylist (Level 1), we have options to fit your budget. All starting prices are listed here. Please text or call us at 204-500-2212 with any questions.
  • What should I wear to my appointment?
    We recommend wearing something comfortable, especially for longer appointments. We encourage you to avoid wearing anything that's extremely valuable or irreplaceable. While our stylists perform services with the utmost care, chemicals and products used during various services may unintentionally come in contact with clothing. We will not be held liable for any damage or stains to personal clothing items.
  • I'm new to Prep Hair, how do I know which stylist is right for me?
    While we'd recommend any of talented team to a new client, there are some services that not all our stylists perform. We recommend browsing the Meet Our Team page to learn more about each stylist’s specialties and experience. You can also give us a call or text at 204-500-2212. If you send us a photo of your current hair and an inspiration photo of what you'd like to have done, we'll be able to match you with the stylist best suited for your needs.
  • If the date and time I'm looking for is not available online what should I do?
    Feel free to call or text us at 204-500-2212. We'll do our best to try and accommodate your preferred date and time.
  • What should I bring to my appointment?
    While everything you need will be provided at the salon, it’s always a good idea to bring a few essentials: Water bottle: Some appointments can be quite long, so you'll want to stay hydrated. We have a variety of beverages available for you at the salon, but we encourage you to bring your favourite. Snacks: We have some snack options available for you at the salon, but again we encourage you to bring something to eat if you think you might get hungry. Entertainment: If you prefer a quiet appointment and would like to read, catch up on some work, or scroll Tik Tok, make sure you bring everything you'll need. This is your time to relax and enjoy the transformation! Our stylists will usually do a short consultation with you over text message prior to your appointment, this is a good time to share any inspiration and ideas you have, but you're welcome to bring those photos with you to your appointment as well.
  • Do you accept walk-ins?
    Yes, we welcome walk-ins! While appointments are recommended to ensure you get your preferred time and stylist, we'll be happy to accommodate you, if we have availability.
  • How do I book an appointment?
    The easiest way to book an appointment is through our online booking system here. If you're a new client, you can set up your profile with all of the required information. If you're not sure what service to book, or which one of our stylists you'd like to see, please text or call us at 204-500-2212 and we'll be happy to assist you.
  • How should I prepare my hair for my appointment?
    We prefer guests to arrive with clean, dry hair for all services. If you have curly hair, but usually wear it straight, we recommend arriving to your appointment with it straight.
  • How long will my appointment take?
    The duration of an appointment depends on the service you're receiving. For a standard haircut, you can expect your appointment to take 30 minutes to 1 hour. Colour, toner and root re-touch services can range from 1.5 to 2 hours. Blonding, highlight and colour correction services can range from 2.5 to 4 hours, depending on the complexity. Hair extension services can range from 2 to 6 hours, depending on the type of extensions being installed, and if you're also having highlights or colour done at the same appointment. Hair extension maintenance and removal services can range from 30 minutes to 2 hours.
  • Can I have a friend or family member attend my appointment with me?
    While we prefer you come to your appointment alone, you are welcome to bring someone with you if you need. We cannot guarantee that they will be able to sit near you while your services are being performed, especially during peak times in the salon. Please be mindful of your stylist's personal space and working area, and of the other guests in the salon. If you need to bring your child with you to your appointment, we kindly ask that you bring a quiet activity to occupy them while your services are being performed. Children must not touch any salon equipment or products, and they must remain under your supervision for the duration of your appointment. Parents will be charged the full price of repairing or replacing any damaged salon equipment or products. If your child needs to use the washroom, you must accompany them, as our washroom is located on the top floor of the building and the staircase up is relatively steep.
  • What is your cancellation policy?
    If you need to cancel or make any changes to your appointment, please contact the salon directly at 204-500-2212, at least 48 hours before your appointment. If the appointment is cancelled with less than 48 hours notice, or if it is no-showed, 100% of the service fee will be charged to the credit card on file. If the charge does not go through, or if we do not have your credit card on file, the fee will be added to your next appointment. Some exceptions may apply, and under extenuating circumstances the charge may be reduced to 50% of the service fee. For some services, we may require a deposit, along with a valid credit card to confirm the reservation. You will be sent a payment form to fill out upon booking your appointment. Once the payment form has been signed, the $100 deposit will be charged to the credit card on file. Once the deposit payment goes through, your appointment will be accepted and confirmed. If the credit card is declined, we will contact you for another form of payment. The $100 deposit will go towards your final bill at the time of your appointment. If the appointment is cancelled with less than 48 hours notice, or if it is no-showed, the deposit will not be refunded, and the card on file will be charged the remaining balance of the service fee. If the appointment is cancelled with more than 48 hours notice, the deposit will be refunded within 3-5 business days. If you have not received the deposit refund back after 5 days, please contact the salon and we will assist you. ​ Please do not email, DM on Instagram, or text the number that sends your automated appointment reminders, to change or cancel an appointment. Only attempts to contact the salon directly at 204-500-2212 will be considered for changes or cancellations. Click here to see our full Salon Policies.
  • What are your hours?
    We are open for appointments 7 days a week, during the following hours: Monday to Friday: 8:00 AM - 8:00 PM Saturday to Sunday: 8:00 AM - 5:00 PM We are open for product refills and online order pickups during the following hours: Tuesday to Thursday: 10:00 AM - 6:00 PM Friday to Saturday: 10:00 AM - 3:00 PM
  • Where are you located?
    We are located at 173 Lilac Street, one block north of Corydon Avenue.
  • What's the best way to contact you?
    You can reach us by calling or texting 204-500-2212. This number is managed by humans, who may already be assisting another client when you call. If we miss your call, you will receive an automated text message directing you to our online booking page, which is the easiest way for you to book an appointment. If you require assistance, or need to make changes to an appointment, you can text us back with your inquiry or request a call back. We will return your message or call as soon as we are able. Any calls or messages left after 8 pm will be returned the next day, after 8 am. For general inquires you can email us at hello@prephair.com. For wedding inquires in Canada please fill out this contact form. For destination wedding inquires please fill out this contact form.
  • What amenities do you provide?
    We want your salon experience to be as relaxing and enjoyable as possible. Our amenities include complimentary Wi-Fi, and a selection of beverages, and snacks. We also have a portable desk for clients that need to work on a computer during longer services.
  • What's the Wi-Fi password?
    No password needed! You can connect directly to our free Wi-Fi in the salon. Ask your stylist for assistance if needed.
  • Where can I park?
    You can find free street parking on Lilac Street directly in front of the salon. There is no time restriction on Lilac Street north of McMillan Avenue, however parking on Lilac Street between Corydon Avenue and McMillan Avenue has a 1 hour time restriction, so be mindful of that. We are conveniently nestled in a residential neighbourhood, so there is ample free street parking within a couple blocks surrounding the salon. Please do not block the driveway on the south side of the building. There are signs that indicate no parking.
  • What payment methods do you accept?
    We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept mobile payments, like Apple Pay. Cash is always welcome, but we prefer you pay with exact change. We will accept e-transfer is necessary. We do not accept personal checks.
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